Support
Email: amaardevx@gmail.com
Include your iPhone model and iOS version. Do not attach photos of your plant unless you want us to see them; support email is not part of the identification pipeline.
Common questions
- Why does it say "possible" instead of naming the plant? When the scores are moderate or two species score close together, Loam shows the ranked candidates and how to tell them apart rather than guessing.
- Do you keep my photos? No. Loam stores no photos: each one is held in memory while your request is processed, then dropped. The providers that receive it, and what each one gets, are listed in the Privacy Policy.
- Why won't it identify a mushroom? Misidentified fungi can be deadly; Loam is a plant app and refuses fungi on purpose.
- How do I restore a purchase? Settings › Loam Pro › Restore Purchases.
- Is there a free trial? Yes, one: the annual Loam Pro plan starts with a 7-day free trial for eligible new subscribers. When the trial ends it renews at the annual price shown before you subscribed, unless you cancel at least 24 hours before it ends. The other plans have no free trial.
- How many identifications and diagnoses do I get? Free: up to 5 identifications a day and 1 diagnosis in total. Loam Pro: up to 200 identifications and 40 diagnoses a day. Daily allowances reset at midnight UTC.
- How do I cancel? Settings › [your name] › Subscriptions on your iPhone. Deleting the app does not cancel a subscription.
- Can I get my data out? Yes: Settings › Export gives you CSV or JSON.